Privacy Policy

Last Updated: October 8, 2026

This Privacy Policy applies to all users of nusyar ("we," "us," or "our"), a PAGCOR-regulated online gaming platform operating in the Philippines. By registering an account, depositing funds, or accessing any part of nusyar's services, you agree to the collection, use, and processing of your personal information as described in this document.

nusyar respects the privacy rights of Filipino users and processes all personal data in accordance with the Data Privacy Act of 2012 and all implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. If you do not agree with any part of this Privacy Policy, you must discontinue use of nusyar immediately.

1. Information We Collect

nusyar collects personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and deliver a secure user experience. The types of personal data we collect include, but are not limited to:

1.1 Information You Provide Directly

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, nationality, and government-issued identification numbers (e.g., SSS, GSIS, passport, driver's license, UMID, or any valid Philippine ID).
• Know Your Customer (KYC) Documentation: Copies of government-issued IDs, proof of address (utility bills, bank statements, or government correspondence), and selfie photos submitted during the identity verification process.
• Financial Information: Bank account details, GCash or Maya mobile wallet numbers, transaction history including deposits and withdrawals, payment method records, and any information related to cryptocurrency transactions where applicable.
• Communication Records: All correspondence submitted via email, live chat, phone, or social media channels, including customer support tickets and complaint records.

1.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, games played, time spent on each page, clickstream data, betting patterns, session duration, and navigation paths within the nusyar platform.
• Location Data: Approximate geographic location derived from your IP address or mobile device GPS data (where explicitly permitted), to verify compliance with Philippine jurisdictional restrictions.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze site performance. See Section 9 for details on cookie usage.

1.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from GCash, Maya, BPI, BDO, and other payment partners to verify deposit and withdrawal requests.
• Identity Verification Services: Results from third-party identity verification and anti-fraud service providers used to authenticate your KYC documents.
• Regulatory Bodies: Information shared by PAGCOR or other regulatory agencies for compliance verification purposes.

2. How We Use Your Personal Information

nusyar processes your personal data for the following lawful purposes:

2.1 Service Delivery and Account Management

• To create, maintain, and manage your nusyar account.
• To process deposits, withdrawals, and facilitate payment transactions.
• To provide access to slots, bingo, lottery, live casino, and all other gaming products on the platform.
• To track your gameplay, manage your wallet balance, and apply bonuses or promotions where applicable.
• To respond to customer support inquiries and resolve technical issues.

2.2 Regulatory Compliance and Legal Obligations

• To comply with the requirements of the Data Privacy Act of 2012 (RA 10173) and National Privacy Commission regulations.
• To fulfill PAGCOR licensing obligations, including reporting suspicious transactions, anti-money laundering (AML) checks, and responsible gaming compliance.
• To verify your age and ensure you are 21 years of age or older, in accordance with Philippine gaming law.
• To respond to lawful requests from law enforcement, regulatory bodies, or government agencies.
• To maintain audit logs and transaction records for the legally mandated retention period.

2.3 Fraud Prevention and Security

• To detect, investigate, and prevent fraudulent transactions, account abuse, payment fraud, and unauthorized access.
• To monitor gameplay patterns for potential cheating, collusion, or exploitation of platform vulnerabilities.
• To enforce nusyar's Terms & Conditions and take action against accounts violating platform rules.
• To secure user data through encryption, access controls, and security monitoring systems.

2.4 Marketing and Communications

• To send promotional emails, SMS messages, or push notifications about new games, bonuses, cashback offers, VIP programs, and platform updates.
• To personalize marketing content based on your gameplay preferences and betting history.
• To conduct surveys, request feedback, and improve the overall user experience.

You have the right to opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by contacting [email protected]. Opting out of marketing does not affect transactional or account-related communications, which remain necessary for service delivery.

2.5 Platform Improvement and Analytics

• To analyze user behavior, game performance, and platform usage patterns to improve service quality.
• To conduct A/B testing on platform features, UI/UX designs, and promotional campaigns.
• To develop new products, features, and gaming content based on user preferences and feedback.

3. Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012, nusyar processes your personal information based on the following legal grounds:

• Consent: You explicitly consent to the processing of your personal data when you register an account, submit KYC documents, and agree to this Privacy Policy.
• Contractual Necessity: Processing is necessary to perform our contractual obligations to you as outlined in the Terms & Conditions, including providing gaming services, processing payments, and managing your account.
• Legal Obligation: We are legally required to process certain data to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other Philippine laws.
• Legitimate Interest: nusyar has a legitimate business interest in preventing fraud, securing the platform, analyzing usage patterns, and improving services, provided such processing does not override your fundamental rights.

4. How We Share Your Personal Information

nusyar does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, BPI, BDO, and other financial institutions or e-wallet providers to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC and anti-fraud service providers to verify your identity and prevent account fraud.
• Game Providers: Licensed game studios (e.g., Pragmatic Play, PG Soft, Evolution Gaming, NetEnt) to deliver live casino, slots, and other gaming content.
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that store nusyar's databases and user information.
• Customer Support Tools: Third-party software providers for live chat, email ticketing, and customer relationship management (CRM).

4.2 Regulatory and Legal Authorities

• PAGCOR: To fulfill licensing requirements, report suspicious activity, and demonstrate compliance with responsible gaming regulations.
• National Privacy Commission (NPC): In the event of a data breach or upon lawful request.
• Law Enforcement: To comply with court orders, subpoenas, or lawful requests from Philippine National Police (PNP), National Bureau of Investigation (NBI), or other government agencies.
• Tax Authorities: To comply with tax reporting requirements under Philippine law.

4.3 Corporate Transactions

In the event of a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

5. Data Retention

nusyar retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal data is retained for the duration of your account activity.
• Closed Accounts: After account closure, your data is retained for a minimum of five (5) years to comply with PAGCOR regulations, anti-money laundering laws, and financial record-keeping requirements.
• Transaction Records: All financial transactions are retained for at least five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure.
• Marketing Data: If you opt out of marketing communications, your contact information is suppressed and retained only to honor your opt-out preference.

After the retention period expires, personal data is securely deleted or anonymized in a manner that prevents re-identification.

6. Data Security Measures

nusyar implements industry-standard technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using AES-256 encryption. Data in transit is protected using SSL/TLS protocols.
• Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis. Multi-factor authentication (MFA) is enforced for administrative access.
• Secure Infrastructure: nusyar's databases are hosted in secure, certified data centers with 24/7 monitoring, firewalls, intrusion detection systems, and regular security audits.
• Regular Security Audits: Independent security assessments and penetration testing are conducted regularly to identify and remediate vulnerabilities.
• Employee Training: All nusyar employees with access to personal data undergo mandatory data privacy and security training.

Despite our best efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Be Informed: You have the right to know how your personal data is collected, processed, and shared. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal information nusyar holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: You may request that your personal data be provided in a structured, commonly used format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or other legitimate interests.
• Right to Restrict Processing: You may request that nusyar limit the processing of your personal data under certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within fifteen (15) days as required by the Data Privacy Act.

8. International Data Transfers

nusyar primarily operates within the Philippines. However, some of our service providers (such as cloud hosting platforms and game studios) may be located outside the Philippines. In such cases, your personal data may be transferred to and processed in jurisdictions that may not provide the same level of data protection as Philippine law.

When transferring data internationally, nusyar ensures that appropriate safeguards are in place, including:

• Data processing agreements that comply with Philippine data protection standards.
• Use of service providers that adhere to internationally recognized security certifications (e.g., ISO 27001, SOC 2).
• Ensuring that recipient countries provide adequate data protection laws or are covered by mutual recognition agreements.

9. Cookies and Tracking Technologies

nusyar uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. By using nusyar, you consent to the use of cookies as described below.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your login state. These cannot be disabled.
• Performance and Analytics Cookies: Collect anonymized information about how visitors use nusyar — which pages are visited most, how long users spend on each section, and where errors occur. This data helps us improve the platform.
• Functional Cookies: Remember your preferences such as language, display settings, preferred payment method, and other customizations to personalize your experience.
• Marketing and Targeting Cookies: Track your browsing behavior across sessions to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies may be set by nusyar directly or by third-party advertising partners.

9.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or notify you before a cookie is stored. Note that disabling certain cookies may affect the functionality of the nusyar platform — some features may not work correctly if session or functional cookies are blocked.

Please refer to your browser's help documentation for instructions on managing cookie settings. Common browsers and their cookie management pages include Chrome, Firefox, Safari, and Edge.

10. Children and Age Restrictions

nusyar is strictly prohibited to individuals under the age of 21 years, in full compliance with Philippine gaming regulations enforced by PAGCOR. We do not knowingly collect personal data from individuals below this age threshold.

During the registration and KYC process, nusyar verifies each applicant's age through government-issued identification. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds returned, and the account permanently closed. If you believe a minor has registered on nusyar, please contact us immediately at [email protected].

11. Links to Third-Party Services

The nusyar platform may contain links to third-party websites or services, such as payment portals or game studio pages. These external sites operate under their own privacy policies, which nusyar has no control over and is not responsible for. We encourage you to review the privacy policy of any third-party service you access through nusyar. This Privacy Policy applies exclusively to the nusyar platform.

12. Changes to This Privacy Policy

nusyar reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on the nusyar platform or homepage.
• Sending a notification to the email address associated with your account.
• Updating the "Last Updated" date at the top of this Privacy Policy.

Your continued use of nusyar after any modification to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must discontinue use of the platform and may request account closure.

13. Data Protection Officer and Contact Information

nusyar has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Data Privacy Inquiry / Data Privacy Request
• Response Time: Within fifteen (15) business days

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your personal data has been handled in violation of your rights under the Data Privacy Act of 2012. The NPC can be reached at www.privacy.gov.ph.